501 Long Hollow Pike, Suite A, Goodlettsville, Tennessee 37072, United States | office@aliveandwellhealth.com

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Important Notice - Thanksgiving: We will be out of the office for the week of Thanksgiving (11/25/24 through 11/29/24).  We hope that you and your family have a wonderful Thanksgiving!


Important Notice - Christmas: We will be taking 3 weeks off during the Christmas holiday to spend with our families this year.  Beginning Friday, December 13, 2024 through Monday, January 06, 2025 of the New Year, we will be out of the office.  Due to the length of time we will be away from the office, we are preparing in advance.  Dr. Phillips will be checking with anyone who is scheduled for refills during our time away before we leave on December 13th.  Joel will also be ordering any labs before we leave for anyone who is scheduled for lab orders during our time away.  Messages will not be checked and no refill orders will be placed while we are away, so please plan ahead so you have what you need .  Thank you!


Pharmacies are having some delays in processing again.  Please continue to allow 2 weeks for delivery for the time being.  But, be sure to let us know if it has been more than 2 weeks since we ordered.


Due to increased patient volume, rescheduling of regularly scheduled appointments is becoming a problem for those who do not complete their labs in a timely manner.  Please keep in mind that rescheduling a follow-up appointment can now take up to up to 30 days.  An offered reschedule appointment will be held for 24 hours.  After 24 hours it may be offered to another patient.  Please remember that Dr. Phillips does not refill prescriptions between regularly scheduled appointments.

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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